Employees in first and second level support for IT networks (m/f/d)

TIME for kids is part of a growing network of companies with a wide range of professional opportunities.
We are looking for committed employees who are looking for challenges in the future market of education.

Tasks

  • First and second level support for IT networks and security software in the educational sector
  • Telephone answering and qualification of support cases
  • Direct solution of operating problems
  • Customer consulting and support for the technical integration of the products
  • Support in the service and operation of the company's internal IT infrastructure
  • Documentation as a contribution to quality assurance

Your profile

  • Successfully completed vocational training as IT specialist for system integration or IT system electronics technician
  • Natural handling of EDP systems on software and hardware level
  • Basic knowledge in the administration of domain controllers as well as file and web servers (e.g. Windows Server 2003/2008 and Linux Server)
  • Software Imaging and Shipping
  • Hardware fault analysis
  • Safe and friendly contact with customers on the phone
  • Analytical thinking and structured working method
  • Ability to work in a team and cooperate as well as initiative and a sense of responsibility

Nice to have

  • IT infrastructures in Linux and Windows environments
  • VMWare or comparable virtualization software
  • Ticket systems (e.g. OTRS, MANTIS Bug Tracker)
  • Task management and CRM systems (e.g. JIRA)
  • Safe handling of analysis programs
  • Ideally you have already gained experience in dealing the Scrum method and/or Atlassian products (e.g. Jira. Confluence, Bitbucket)

We offer

  • An independent area of responsibility and freedom of design
  • Collaboration in a strong motivated team with high motivation,
  • A dynamic company in an exciting, current and socially useful enviroment
  • Home office possible by arrangement


HR Department
Andreas Klett

TIME for kids Informationstechnologien GmbH
Gubener Str. 47
10243 Berlin

Department
Service and Support

Beginn
01.10.2020


If you can fill this position with your personal commitment, we would like to get to know you very well. Please send your complete application documents, if possible in a PDF document, stating the reference number IN, your salary expectations and your earliest possible starting date, exclusively by e-mail to: bewerbung(at)time-for-kids.de

Apply now

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